Oracle launches PeopleSoft CRM 9.0
on 15th August 2006
Oracle has underlined its commitment to its
PeopleSoft portfolio of applications by releasing a new
version of the PeopleSoft CRM suite.
PeopleSoft CRM 9.0 features new functionality
specifically designed for telecoms and financial
services firms, the company said. This includes order
and service management capabilities for mobile service
providers; and pre-installed sample customer
relationship management (CRM) processes for tasks such
as account creation and lead and referral management.
PeopleSoft CRM 9.0 also features new functionality to
"streamline" the user experience, including a
worklist, autosave for recent searches, better
calendaring, and auto-population of commonly typed text
using hot keys.
Oracle said the release is part of its Applications
Unlimited strategy to continue support for its
E-Business, PeopleSoft, JD Edwards and Siebel
applications beyond the 2013 deadline it originally
The company hopes the initiative will reassure
customers that their investments in its acquired
applications are safe and that it will not force them to
upgrade to other Oracle products. Meanwhile, it is
attempting to ensure all these applications can work
effectively together by tightening their integration
with its Fusion Middleware platform.
Therefore, PeopleSoft CRM 9.0 has expanded web
services capabilities as well as tightened integration
with Oracle's underlying Fusion middleware platform, its
XML Publisher suite, Database and Application Server
10g, and process manager toolset.
However, this strategy has been criticised by rivals,
who argued that Oracle's commitment to several different
CRM suites could create confusion for customers.
In an internal memo leaked when Oracle announced its
acquisition of Siebel last year, Marc Benioff, chief
executive of rival CRM provider Salesforce.com,
suggested that customers would be concerned that
Oracle's support for seven different CRM products is
unsustainable in the longer term, making it difficult
for them to know which Oracle CRM suite to invest in.
1. Look at the Analysis on Oracle-PeopleSoft merger,
Oracle Vs SAP, Recommendations, Strengths of each ERP
vendor, Oracle's plan on Fusion. This report is
provided by SpearMC, a consulting firm in USA formed by
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